Liaison
An AI phone agent that never hides a decision in audio.
Liaison calls customer support for you and reports back entirely in text. You describe the problem in plain language, it hands back an inspectable plan, you approve it, and it makes exactly one call — narrating the whole thing over SMS or a web thread and asking before it does anything that matters.
The design constraint is accessibility-first: nothing important ever exists only in audio. Every warning, decision, commitment, and state change reaches the person as text they can read, quote, and export — which matters most for people who find calling difficult because of hearing loss, anxiety, a speech difference, or a language barrier.
Consequence tiers
- Informational
- A one-line update.
- Low consequence
- Reply A / B / C from SMS or the web.
- Sensitive
- Authenticated web review only. Never over SMS.
- Material
- Web review plus explicit confirmation.
- Prohibited
- Refused. There is no path that approves it.